Creepy Calls

Today I was working on my finances and had to call up Wells Fargo because I was paranoid that my credit card wasn't being fully paid off and that interest was building up on me. Anyway, I called up their 800 number and was greeted, unsurprisingly, by a machine. This was a special machine though. Now only did it have a speech recognition system, which I avoided using as much as possible, but it was designed to sound like a real person as much as possible by using phrases like "Hold on while I look that up" and "Okay, here it is. What do you want to do now."

This really irritated me. Come on. It's obviously a machine since it speaks in that jilted, recorded way and asks you to speak your needs into the phone. I guess Wells Fargo is trying to make calls a little less stressful and personal, but the voice is just creepy. I know you're a recording. You're not fooling anyone, so quit faking humanity! Hearing the computer tell me "Okay, here it is" makes me laugh and then I get redirected to who knows where because of the stupid speech recognition system. Personally, I would much rather talk to a real person, even if the spot had been outsourced, and they had a thick accent. At least jobs are being created then.

On the bright side, when I ended up talking to people, my problem was quickly solved, and I shouldn't need to call back anytime soon.